Flat rate shipping means that no matter how much you buy, your shipping charge remains the same. We make it easy for you to stock up on our footwear without spending a fortune on shipping! As part of your checkout process, you'll be asked to choose a shipping option. We offer flat rates for standard and expedited shipping options, so choose the one that works best for you. Orders are shipped the business day after they are placed. Here are our shipping options:

	Shipping Rates
Country	Standard	Express	Remote Area Surcharge
Austria	€ 6.00	€ 15.00	€ 18.00
Belgium	€ 6.00	€ 15.00	€ 18.00
France	€ 6.00	€ 15.00	€ 18.00
Germany	€ 6.00	€ 15.00	€ 18.00
Netherlands	€ 6.00	€ 15.00	€ 18.00
Italy	€ 9.00	€ 23.00	€ 18.00
Spain	€ 9.00	€ 23.00	€ 18.00

We work hard to process your order quickly so that you receive it as soon as possible. Because we process orders so quickly, they cannot be interrupted once they have been placed. If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you in separate packaging, and will have its own unique order number and tracking link. If you'd like to cancel your order, you'll need to wait until it is received and then return it for a refund.

We offer multiple methods of shipping. The table below illustrates delivery times:

	Standard Ship (business days)		Express Ship (business days)
	Order Placed	Order Placed	Order Placed	Order Placed
	12am - 11am	11:01am - 11:59pm	12am - 11am	11:01am - 11:59pm
Austria	2-3	3-4	1	2
Belgium	2-3	3-4	1	2
France	2-3	2-4	1	2
Germany	2-3	2-4	1	2
Netherlands	2-3	3-4	1	2
Italy	2-4	3-5	1	2
Spain	2-3	3-4	1	2

There are multiple ways to check the status of your order. You can visit the order status page, you can click the link to the tracking number on your shipping confirmation email, or you can call us and we’ll be happy to help you!

The fastest way to get a replacement item is to place a new order! Place your new order for the item you would like, and return the one you don’t need at your convenience. We will process your return and credit once we receive your package.

If you’d like to return something to us, give us a call. A return authorization is required, and we’ll be happy to assist you. When we receive your return, we will send you a confirmation message by email and we will process your refund promptly!

We process returns within 2 business days, and you will see an email from us when your return has been processed. If you have questions, feel free to contact us.

We’ll be happy to assist you in placing an order over the phone, but are unable to accept orders through email. Contact us and we’ll be glad to help!

The majority of our product line is available on our website; however, if you are looking for something from a past season, please email us at: Europe-consumers@columbia.com. We may be able to assist you in locating the product through one of our retailers.

Our products are under warranty for two years. You may seek resolution directly through the retailer where you purchased your footwear. In many cases, the retailer will be able to assist you. If your retailer isn’t able to assist you, please email us directly at: Europe-consumers@columbia.com.

We do offer replacement liners for many of our styles; however, we do not produce liners for boots manufactured prior to the year 2000. While we do not produce replacement laces, many of our customers find suitable options at their local sporting goods or specialty footwear store.